Customer Service

  • Working hours:
    Monday–Friday
  • 09:00–18:00
    All services
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Software Update

Software update is free of charge. Please fill out the form and we will send you the download link to the version you are requesting.

We offer an extended warranty for any Neurosoft product. Please contact sales department to find out the details.

Warranty

Click the button below to learn about the warranty for Neurosoft products.

PC Requirements

  1. For the software based on Microsoft .NET platform dual core processor with not less than 2.6 GHz clock rate and random-access memory of not less than 2 GB (4 GB is recommended) is required. For other software the clock rate is desired to be not less than 1200 MHz and random-access memory — not less than 512 MB.
  2. Either Windows 7, Windows 8 or Windows 10 operating system is required. Both 32-bit and 64-bit editions are supported.
  3. The computer must have sufficient number of USB ports for equipment connection. If you use Poly-Spectrum-Ergo software, COM-port for cycle ergometer or treadmill control should be available.
  4. A ground wire must be available as the third wire of the European outlet. It is not allowed to connect the computers using adaptors that insulate the third wire.
  5. To install Poly-Spectrum-Mobile and Neuron-Spectrum-AM software, select mobile devices with Android 2.2 version and above. These mobile devices should have Bluetooth module (to work with Poly-Spectrum-8/EX system) and Wi-Fi (to work with Neuron-Spectrum-AM recorder).

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